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The hotel offers a wide range of facilities assuring a comfortable stay to its guests. Business travellers can easily conduct their meetings, as the hotel offers an impressive formal boardroom. All meeting facilities have natural lighting, wireless high-speed Internet access (fees may apply) and the latest audio-visual equipment. Guests are welcomed in the lobby, which offers lift access to the upper floors. For an additional fee, guests may make use of the hotel's room and laundry services. Moreover, there is a breakfast and dining room at the hotel.

The tastefully appointed and well-furnished rooms are equipped with a hairdryer, a TV and DVD player, a minibar, a safe and a work desk, as well as a balcony and a bathroom with shower. Some accommodation units have a bath tub. Guests can expect to find a fridge, tea and coffee making facilities and air conditioning as standard.

The menus offer something for everyone, from international specialties to local favourites. Featuring all-day dining, Feast serves meals from Asia and the rest of the world. Satine offers modern fine dining from France amid a Moulin Rouge-like ambiance, while Yue's Chinese menu comprises Hangzhou cuisine and an element of Cantonese. Breakfast is available at the hotel, while the lunchtime and evening meals are available as a set menu.

Guests can enjoy a refreshing dip in the hotel's indoor swimming pool. Fans of the fairway can head to the nearest golf course, Hangzhou Golf Club, which can be comfortably reached from the hotel.