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The hotel is part of an integrated complex comprising Hangzhou International Conference Centre, Shopping Centre and the Grand Theater. Serene garden grounds, Qianjiang river view and unique architecture surround guests in a peaceful environment within beautiful and scenic Hangzhou Qianjiang New Town. Solitary Hill, the Mausoleum of General Yue Fei, Six Harmonies Pagoda, and Lingyin Temple are the most frequently visited attractions in the area. Guests cannot leave without a visit to the China National Silk Museum InterContinental Hangzhou is only 25 minutes from Xiao Shan Airport.

This hotel features contemporary style rooms which are 50 to 65 m² in size. All of the rooms are fitted with a walk-in wardrobe and a 42-inch LCD TV with satellite/cable channels, as well as an en-suite bathroom with a mini TV. Guests in every room can also enjoy wireless and non-wireless Internet access and a well-stocked minibar. The rooms also come equipped with tea and coffee making facilities and air conditioning as standard.

A contemporary all-day-dining restaurant with an open kitchen arrangement offers a range of international flavours with Asian and Chinese influences, either from a buffet spread from an à la carte menu selection. The ingredients are market fresh and are freshly prepared in front of guests. The hotel also serves breakfast. Dinner and lunch are available from a set menu.

The hotel features a health club which offers an indoor swimming pool, a gym, a juice bar and inspiring views of the city.